Return Window

Customers should contact the store within the return window you decide to offer, such as 7, 14, or 30 days from delivery. The exact timing should be updated here before launch.

Eligible Items

Returned products should generally be unused, in resalable condition, and include original parts or packaging where applicable. Certain item types may be excluded for hygiene, safety, personalization, or clearance reasons.

Damaged or Incorrect Orders

If a customer receives a damaged, defective, or incorrect item, they should contact support promptly with order details and clear photos so the issue can be reviewed and resolved efficiently.

Refund Timing

Approved refunds are typically sent back to the original payment method after the return is confirmed or the issue is validated. Final processing time depends on the payment provider and banking system.

Non-Returnable Situations

• Items returned outside the stated window.
• Products showing misuse, missing components, or avoidable damage.
• Products marked final sale or otherwise excluded by policy.