Refund and Returns Policy
A structured return and refund process for Utility Lifes customers.
This policy explains how customers should request return support, what information is needed for review, and how approved refunds or replacement solutions may be handled. Please contact us before sending any item back.
Return Basics
Step 01
Submit a request.
To request a return, contact us within 7 days after delivery and send your order number, product name, delivery date and a clear explanation of the issue to info@utilitylifes.com.
Step 02
Provide evidence.
Photos or videos may be needed for damaged goods, incorrect items, missing parts, packaging issues or product quality concerns.
Step 03
Wait for instructions.
Do not send goods back without written approval and return instructions from Utility Lifes support.
Review Criteria
Cases are checked carefully.
Return and refund eligibility may depend on order records, product condition, delivery confirmation, packaging status, proof of issue and whether the request is submitted within 7 days after delivery.
- Incorrect item received
- Damaged or defective product on arrival
- Missing parts or confirmed fulfillment issue
Approved Outcomes
Refunds follow the reviewed case.
If a request is approved, the support team will confirm the available solution, which may include a refund, replacement, partial adjustment or other appropriate resolution based on the order and product condition.
After an approved return or refund is processed, the refund is generally expected to arrive within 3-20 days. The exact posting time depends on the customer’s bank, card issuer or payment provider, so the final arrival date is subject to the bank’s processing schedule.
Business Information
Company and support contact.
Company: GLOBAL TECHNOLOGY INFORMATION CO., LIMITED
Address: Rm 511, 5/F, Ming Sang Industrial Building, 19-21 Hing Yip Street, Kwun Tong, Hong Kong
Email: info@utilitylifes.com
Important Notice
The legal address is not a return address.
The Hong Kong address above is for company identification and legal correspondence only. It is not a return warehouse. Customers must not send products to this address unless Utility Lifes provides written return authorization and the correct return instructions.